Refunds/Returns & Cancellation Policy
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Last updated November 23, 2021.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.




All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.




To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:


Torque Services

Attn: Returns


Hari Ganga Basak Road, Near Senco Jewellery

Agartala, Tripura 799001



Return shipping charges will be paid or reimbursed by us.




After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.




For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.


Please Note


● Sale items are FINAL SALE and cannot be returned.

Torque Services Cancellation Policy

A customer may cancel a product within 12 hours of order at any time. A cancellation means that no future payments are charged to the customer’s account. The cancellation of a  billing product will generate a refund within 24 hours of cancellation.



If you have any questions concerning our return policy, please contact us at:


[email protected]